Policies
RETURN POLICY
Most items/products may be returned for a refund within 30 days of receipt. Some items/products are not eligible for return and/or refund and will be noted on the item/product page as not eligible for return and/or refund
A Return Merchandise Authorization (RMA) number is required for all returns.
Please request an RMA by sending an e-mail with your order or invoice number and reason for return to RMA@TVserviceParts.com.
Packages returned without a valid Return Merchandise Authorization (RMA) may be refused or sent back.
All returns must be in resalable condition and must include all components, manuals, registration cards, and original undamaged packaging.
RMA's are valid for 21 days.
Send your return and a copy of the RMA to:
TVserviceParts
1522 Constitution Blvd
Suite 164
Salinas, Ca. 93905
Upon receipt, a return inspection will be done. If inspection confirms the correct shows no damage and no missing parts, a refund will be issued. A refund can not be issued, if inspection shows damage, missing parts or an incorrect reason for return.
Unauthorized returns received by TVserviceParts may be refused at the warehouse and returned to the sender, at sender’s expense. If applicable, senders credit card may be charged.
Credit will appear on the customer's statement within one to two billing cycles. Credit will be issued for part cost, tax, and shipping. Shipping may not be refunded in all cases.
All returns for refund are subject to a 20% return/restocking charge.
EXPEDITED SHIPPING POLICY
Over Night Delivery and Two-Day Delivery items will be shipped by the requested method of delivery after your order has been processed. In stock items should ship within twenty-four hours of order placement. Out of stock items should ship by the requested method within twenty-four hours of being received by the warehouse. Unfortunately, oversize items can be shipped standard ground only.
GENERAL DELIVERY POLICY
By use of this site, customers authorize the carrier to leave a package at the destination delivery address without obtaining a signature if the carrier driver deems the location to be safe. Customers who are not able to locate the package that is claimed as delivered must follow the instructions for filing a claim listed below under the heading "Incorrect Delivery and Lost Package Claims."
CANCELLATION POLICY
TVserviceParts fills most orders within the same day as order placement. Once an order is accepted, there is no guarantee an order may be cancelled. Any order that is not able to be cancelled must be accepted upon delivery and authorized for return following the policy listed below. Please also refer "REFUSED SHIPMENT POLICY"
REFUSED SHIPMENTS
A refused shipment occurs when the customer refuses to accept the package during a delivery attempt. Customers who refuse delivery in place of contacting TVserviceParts to obtain proper return instructions may be assessed a fee to cover return shipping and labor charges. This cost will be passed along to the customer in the form of a deduction from the total credit due to the customer. In addition, refused shipments may be considered an unauthorized return and subject to the policies thereof.
RETURN SHIPPING CHARGES
TVserviceParts may provide a pre-paid return label depending on the reason a return is requested. The customer is responsible for all shipping fees where a pre-paid label is not provided.
CLAIMS POLICY
Visible Damage, Concealed Damage, and Missing Content Claims. Visible Damage is defined as any damage to the packaging that is identifiable without opening the package at the time of delivery. Concealed Damage is defined as any damage that is not immediately noticeable at the time the package is opened or when the product is first used. Missing Content is defined as any package that is missing product that the packing slip states is included. These types of claims must be made directly to TVserviceParts within five business days of delivery. Any claims made after that time can not be honored. Please contact TVserviceParts by email ContactUs@TVserviceParts.com to make such a claim.
Incorrect Delivery and Lost Package Claims. Incorrect Delivery is defined as any incident where the driver delivers the package to the wrong address or individual. Lost Packages may occur in two ways. First, lost packages may occur when packages are not able to be located within the carrier's network. Second, a package may be considered lost when the carrier claims delivery was completed by leaving the package on the doorstep, but the customer cannot locate the package. Both incorrect delivery and lost package incidents are usually discovered through standard tracking of the package.
Claims for either of these problems must be made directly to TVserviceParts upon discovery. No claims will be honored after forty days from shipment date. Please contact TVserviceParts by email ContactUs@TVserviceParts.com to start a claim.
Incorrect Product Claims. TVserviceParts must be notified directly within 30 days of shipment of any package received where contents incorrect. Please contact TVserviceParts by email ContactUs@TVserviceParts.com to start a claim.
SUBSTITUTION POLICY
Part manufacturers may provide substitute replacement parts for items ordered at their discretion. TVserviceParts reserves the right to cancel any order where the substitute part is more expensive than the original part ordered.